REQUEST A QUOTE
Contact us via our website or email us directly to request a quote sheet, which will help you gather all the information we need to provide an accurate quote via email. If you haven’t finalized the details of your project yet, but just want to know more about concrete surfaces, we can help with that too. We look forward to hearing from you!
DECISION TIME (Confirm the details)
You’ve reviewed the quote and you’re ready to take the leap! Now’s the time to finalize design details (dimensions, colour, aggregate exposure, etc.) and place a deposit, which will secure your place in line. At this point, we will ask you to review and sign a contract, including a copy of our care and maintenance instructions, to ensure we are all on the same page in terms of expectations.
TEMPLATING: Let the project begin!
When we are ready to start your project, we’ll schedule a time to come and build a template (essentially a stencil) of your surface. We’ll capture exact measurements, seam and cutout placement, and the (inevitably crooked) line of your walls to ensure a snug fit. If you’ve got questions while we’re there, or are second guessing your colour choice, don’t be shy. We’re always happy to chat.
INSTALLATION
For most custom projects, you can expect to wait about four weeks from templating to installation. During this time, we’ll be busy building the moulds, pouring and polishing your slabs, and ensuring that they have cured enough so that we can safely transport them. If you’re interested, we’d be happy to send you a few photos of our progress along the way!
CUSTOMER SUPPORT. You’re not done with us yet!
Looks are important when we choose our surfaces, but once installed, they become the backdrop to our lives. Something’s going to happen to your concrete, and when it does, we’ll be there to help. Whether it’s a phone call, a how-to video, a product recommendation, or a visit to your home, we’ll support you. Our goal is to ensure that you feel comfortable caring for your concrete such that it lasts a very long time!